Last night had to of been easily the WORST night known (to me anyways) at work.
Tuesday nights are usually so chill, relaxed, and laid back, a great way to end my week.
Welp... not this Tuesday.
From the beginning (10:30pm) I have a line (a good 15-20 people) and there was only me and another clerk (she was dealing with a situation soo really it was basically me...). As I was explaining a fee that our hotel has to a guest (and is BLATANTLY stated on EVERY website that you can book the hotel on) I had 3 people.. 3 yell from out of the line arguing me about it, as the guest in front of me is fighting me. Like really people. A) interrupting is rude. You should know this. && B) The paperwork you have in your hand... ya it says it on there... as soon as I check you in, I'll highlight it and basically make you feel stupid. SO I stop and go get my manager(s) because I am so thoroughly annoyed.. (BEGINNING OF MY NIGHT) they come out.. blah blah blah. Line is gone. Right?
So I pull out my phone, and my screen (not the glass but like the light in the background) is alllll effed up. Ya, if you know me... I love my phone and was about to cry, that was until my husband told me we have insurance... but I was still upset at myself.
THEN a lady (who clearly had back/leg problems) came to check in. I needed her ID (legal procedures) She got upset. Got her ID. and I gave her a courtesy upgrade to a nicer (closer room) than she had., and I hadn't told her yet. So I am going through the check in process, and I get the fee part. She freaks out. I showed her on her paperwork (and on the website itself) That it tells her, yadda yadda yadda. She starts rambling on telling me how crappy my customer service is, how horrible the whole hotel is.. I got VERY fed up with her and straight up told her I could be rude and have this "crappy customer service" in which she speaks of and make her walk and stay in a further room, or I can have the good customer service I have and actually have a heart and despite all the rude comments give her a nicer, closer room (not exact words.. but you get it). Needless to say after that she shut up, and apologized, and went to her room.
Please help me understand why most adults act like they are 5 years old. They throw temper tantrums in public places, make themselves look like fools, and make everyone else NOT want to do anything nice for them. You catch more bees with honey than vinegar. Right? I get that we all have off days... ( i know i do) but really it doesn't mean that it gives you the right to yell, scream, curse, and stomp off like a child.
Sorry. For those of you who have stuck through and read about my crazy night.. Thank you. I really needed to vent off the bad, so today I can start a new day fresh.
On the other hand. With all the negative that I am surrounded with at work (sometimes) it is always nice to come home to an AMAZING husband ( I could NOT ask for better) who knows exactly what to say to turn my day around, and a crazy puppy who is always excited to see me and kiss me. Without my family I would be lost. I know I have said it many a times, but I am eternally grateful for all the Lord has given us. We have been blessed. Especially with one another. Landon is the most amazing husband who knows how to make me feel my best. Just to see him and hug him and kiss him can make the worst of the worst days into nothing.
I love you.
Tuesday nights are usually so chill, relaxed, and laid back, a great way to end my week.
Welp... not this Tuesday.
From the beginning (10:30pm) I have a line (a good 15-20 people) and there was only me and another clerk (she was dealing with a situation soo really it was basically me...). As I was explaining a fee that our hotel has to a guest (and is BLATANTLY stated on EVERY website that you can book the hotel on) I had 3 people.. 3 yell from out of the line arguing me about it, as the guest in front of me is fighting me. Like really people. A) interrupting is rude. You should know this. && B) The paperwork you have in your hand... ya it says it on there... as soon as I check you in, I'll highlight it and basically make you feel stupid. SO I stop and go get my manager(s) because I am so thoroughly annoyed.. (BEGINNING OF MY NIGHT) they come out.. blah blah blah. Line is gone. Right?
So I pull out my phone, and my screen (not the glass but like the light in the background) is alllll effed up. Ya, if you know me... I love my phone and was about to cry, that was until my husband told me we have insurance... but I was still upset at myself.
THEN a lady (who clearly had back/leg problems) came to check in. I needed her ID (legal procedures) She got upset. Got her ID. and I gave her a courtesy upgrade to a nicer (closer room) than she had., and I hadn't told her yet. So I am going through the check in process, and I get the fee part. She freaks out. I showed her on her paperwork (and on the website itself) That it tells her, yadda yadda yadda. She starts rambling on telling me how crappy my customer service is, how horrible the whole hotel is.. I got VERY fed up with her and straight up told her I could be rude and have this "crappy customer service" in which she speaks of and make her walk and stay in a further room, or I can have the good customer service I have and actually have a heart and despite all the rude comments give her a nicer, closer room (not exact words.. but you get it). Needless to say after that she shut up, and apologized, and went to her room.
Please help me understand why most adults act like they are 5 years old. They throw temper tantrums in public places, make themselves look like fools, and make everyone else NOT want to do anything nice for them. You catch more bees with honey than vinegar. Right? I get that we all have off days... ( i know i do) but really it doesn't mean that it gives you the right to yell, scream, curse, and stomp off like a child.
Sorry. For those of you who have stuck through and read about my crazy night.. Thank you. I really needed to vent off the bad, so today I can start a new day fresh.
On the other hand. With all the negative that I am surrounded with at work (sometimes) it is always nice to come home to an AMAZING husband ( I could NOT ask for better) who knows exactly what to say to turn my day around, and a crazy puppy who is always excited to see me and kiss me. Without my family I would be lost. I know I have said it many a times, but I am eternally grateful for all the Lord has given us. We have been blessed. Especially with one another. Landon is the most amazing husband who knows how to make me feel my best. Just to see him and hug him and kiss him can make the worst of the worst days into nothing.
I love you.
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